Frequently Asked Questions
How do I make a reservation
Using the contact/booking form is the fastest way to get all the information you need.
What clothing should I wear?
We suggest to wear comfortable clothing. Walking shoes are good to have but not essential. Many travelers prefer to spend the day with only flip flops in the summer time and it’s perfectly fine. Don’t forget your bathing suit and towel. During the summer months the toilets are open so you can put on dry clothes after the swim.
Is this trip physically demanding?
This trip can be as laid back or as adventurous as you want it to be. Feel like having a relaxing day out of town, take tons of pictures of breathtaking sights and enjoy a nice bath in the hot springs. You will get it. On the other hand you can also be a little bit more adventurous and go shower under the 60 meter high waterfall, explore the hot spring lagoon and caves, jump off a cliff and much more.
What if it rains?
Tour will go rain or shine. The Valencia weather is extremely good with an average of 300 days of sun per year. In very rare occasions you can have a quick shower when we leave Valencia. This is due to the humidity of the coast. In the mountains where we go the air is usually much dryer and the if it should rain it will be for a very short period of time. A refund or raincheck will be offered only if we judge that the weather is unsuitable to do the tour safely.
Are the tours in English?
Our guides are multilingual and speak excellent English as well as some other languages including Spanish, French and Italian. If your first language is not English it is possible that we can translate some explanations but the major part of the tour will be in English.
Protection of personal information
Pursuant to that provided for in Organic Act 15/1999, of 13 December, on the Protection of Personal Data (LOPD), we would like to inform website users of its policy regarding the processing and protection of personal data of those people who voluntarily communicate with GO Valencia by email or fill in forms to gather data, make an online purchase or use any other service present on the website that involves communicating their personal data to GO Valencia.
When users do not have any legal relationship with GO Valencia, they must bear in mind and are informed that the sending of electronic mail to GO Valencia, or contacting us through “Contact us” section, as well as communication by users to GO Valencia of any other personal data via any medium entails or implies the providing of their free, undeniable, specific, informed and express consent for GO Valencia to process their personal data.
GO Valencia, ensures the confidentiality of the information provided through email or fill in forms and ensures that under no circumstances this information will be shared with third parties or assigned to companies outside their group, unless authorised by the user or required because of the nature of the service requested by the user. In any case, users can exercise their right of access, rectification, cancellation and opposition by sending an email to email@example.com as well as their right to withdraw their consent, asking to be withdrawn from the service to receive commercial communication by email, by sending an email to the address: firstname.lastname@example.org, with UNSUBSCRIBE in the subject line.
Terms and Conditions
TERMS & CONDITIONS
When you make a booking you enter into a contract with Go Valencia of Valencia, Spain. These booking conditions, together with the information set out on our website form the basis of your contract. In these Booking Conditions, “you” and “your” mean all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” mean Go Valencia.
- What´s Included
1.1 Tour price includes the services of the tour leader throughout. The following items are not included – travel insurance, drinks and food (unless specified in the tour details), tips and items of a purely personal nature.
1.2 Changes to the itinerary may occur even though tours are always carefully planned. Changes will only be made to the stated itinerary if in our opinion it will benefit the tour by providing better fun opportunities. The itinerary detailed in the tour pages is therefore an illustration of the sites we may visit to gain the maximum benefit from the tour, in our sole opinion. As a courtesy to you, any major changes to the itinerary will be advised either prior to the start of the tour or during it.
1.3 We are always very happy and willing to provide further information as required, such as clothing recommendations, etc.
2.Reservations & Payments
2.1 To make a booking you must provide written confirmation and in most cases, a deposit is payable. Once the booking form and the deposit have been received a confirmation e-mail will be sent to you. At this point, a contract between you and us comes into existence, with all contracts and matters arising from it are subject to Spanish law and the exclusive jurisdiction of the Spanish courts. We reserve the absolute right to decline any applications for bookings for any legal reasons whatsoever, at our sole discretion.
2.2 Payment of the balance of the tour price is to be made in cash on the morning of the tour. If you do not pay the said amount at that time we reserve the right to treat the booking as cancelled and to retain the deposit.
2.3 You may cancel your booking in writing at any time. As we incur costs from the time we confirm your booking the charges set out below will apply.
- 30-15 days before the tour date – loss of any deposit paid.
- 14 days or less before the tour date – the total cost of the tour is payable.
These dates refer to the date that we receive notice of cancellation from you.
2.4 You may transfer your booking before the tour date to another person if you are unavoidably prevented from travelling, and the transferee meets any conditions which may apply to the booking. There is no charge for such.
2.5 Save as provided in 2.6 or 2.7 below, deposits are non-refundable but in some cases may be transferable to another specified tour. In all cases we aim to be as flexible and reasonable as is possible.
2.6 When calculating the tour prices in advance, we try to anticipate the rising costs of ground transportation, fuel etc. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. If unexpected significant cost rises do occur after your booking has been confirmed, we may have to increase the tour cost. If it is necessary to increase the tour cost, you will be notified not less than six weeks before the departure date with an explanation of the amount. Should it be necessary to increase the tour cost by more than 10%, you may withdraw without penalty.
2.7 Payments of deposits and of the balance due can be paid by PayPal into our Spanish bank account. Further information will be provided at the time of booking.
3.1 Travel insurance is highly recommended. This should cover you fully against medical expenses, injury, death, repatriation, equipment and money loss and liability cover. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
3.2 Our tours do not normally entail strenuous activity but, if this cannot be avoided, it will be made clear in the tour details. Nevertheless, you must be able to complete short walks of a few hundred metres sometimes on uneven or slippery surfaces, to meet the schedule of the tour. If you have any health problems or physical limitations you are required to advise us prior to booking. To cater for the needs of all levels of travellers, our tours sometimes involve slightly earlier starts or later finishes. However, it is always our style of operation to adapt the tour to the general capability of the group wherever possible.
3.3 We try to maintain the group size to its minimum but it can be slightly larger in the high season.
3.4 The success of each tour depends to a great extent on the member’s ability to participate physically and cooperate with other party members and the leader. The leader has full authority to exclude any member, either from part of the daily programme or, in extreme cases, from the entire tour if he or she is, in the reasonable opinion of the tour leader, either physically unable to participate, behaves in a way which is detrimental to the interests or safety of the party as a whole, or is inadequately equipped without any liability on our part. Refunds may be made in appropriate cases at our discretion.
3.5 We will take all reasonable steps to ensure that all services provided are of an acceptable standard. We cannot however, accept liability for physical injury, loss, damage or expense resulting from any event whatsoever beyond our control.
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